Snuggle Treasures Co. LLC

Shipping Policy

Last Updated: February 12, 2026

30 N Gould St Ste R

Sheridan, Wyoming 82801

United States

Our Commitment to Fast, Reliable Shipping

At Snuggle Treasures Co. LLC, we're committed to getting your adorable kawaii plushies and custom plush creations to you as quickly and safely as possible. We offer free or low-cost tracked shipping to select countries worldwide.

Processing Times

Standard Kawaii Plushies

Processing Time: 1-3 business days

• Orders are typically processed within 1 to 3 business days after payment confirmation

• Processing time does NOT include shipping time

• Orders placed on weekends or holidays will be processed on the next business day

• You will receive an email confirmation once your order has been processed and shipped

Snuggle Mystery Box

Processing Time: 1-3 business days

• Mystery boxes are processed within 1 to 3 business days after payment confirmation

• Processing time does NOT include shipping time

• Orders placed on weekends or holidays will be processed on the next business day

• You will receive an email confirmation once your order has been processed and shipped

• Each mystery box contains randomly selected kawaii plushies curated as a surprise

Custom Plush Orders (Snuggle Creations™)

Production Time: 2-4 weeks

Processing & Shipping Time: 5-10 business days

Total Timeline for Custom Plush:

• Production: 2-4 weeks (creating your unique plush from artwork)

• Processing: 1-3 business days (quality check and packaging)

• Shipping: 5-10 business days (transit time)

• Total Estimated Time: 3-6 weeks from order placement to delivery

Custom Plush Production Process:

Order Confirmation (Day 1)

• You receive order confirmation email

• Artwork is reviewed by our production team

Production Phase (2-4 weeks)

• Your unique plush is handcrafted based on your artwork

• If you selected the approval option, you'll receive progress photos during this phase

• You have 48 hours to respond to progress photos (no response = automatic approval)

Quality Control (1-3 days)

• Final inspection and quality check

• Secure packaging preparation

Shipping (5-10 business days)

• Parcel dispatched with tracking

• Transit to your location

Important Notes for Custom Orders:

• Production time begins after payment confirmation

• Holidays and weekends may extend production timelines

• Complex designs may require additional production time (we will notify you)

• Rush production is not available for custom plush orders

Countries We Ship To & Shipping Costs

We currently ship to the following countries:

Country	Shipping	Estimated Delivery Time
🇺🇸 United States	Free or Low-Cost Tracked Shipping	5-10 business days
🇨🇦 Canada	Free or Low-Cost Tracked Shipping	5-10 business days
🇬🇧 United Kingdom	Free or Low-Cost Tracked Shipping	5-10 business days
🇩🇪 Germany	Free or Low-Cost Tracked Shipping	5-10 business days
🇦🇺 Australia	Free or Low-Cost Tracked Shipping	5-10 business days
🇫🇷 France	Free or Low-Cost Tracked Shipping	5-10 business days
🇳🇱 Netherlands	Free or Low-Cost Tracked Shipping	5-10 business days
🇸🇪 Sweden	Tracked Shipping	5-15 business days
🇸🇬 Singapore	Free or Low-Cost Tracked Shipping	5-10 business days
🇯🇵 Japan	Free or Low-Cost Tracked Shipping	5-10 business days
🇰🇷 South Korea	Free or Low-Cost Tracked Shipping	5-10 business days
🇭🇰 Hong Kong	Free or Low-Cost Tracked Shipping	5-10 business days

Shipping Fees

Standard Kawaii Plushies:

• Most countries receive free tracked shipping

• Some countries may have a small shipping fee depending on your location

• The exact shipping cost (if applicable) will be calculated and displayed at checkout before you complete your purchase

Snuggle Mystery Box:

• Most countries receive free tracked shipping

• Some countries may have a small shipping fee depending on your location

• The exact shipping cost (if applicable) will be calculated and displayed at checkout before you complete your purchase

Custom Plush (Snuggle Creations™):

• Shipping fees may apply for custom plush orders due to their larger size and special packaging requirements

• Fees vary by country and are subject to change

• The exact shipping cost will be calculated and displayed at checkout before you complete your purchase

Important Notes:

• All shipping costs are clearly displayed at checkout before payment

• Shipping fees may vary based on product type, size, weight, and destination

• We reserve the right to adjust shipping fees as carrier rates change

• If your country is not listed above, we unfortunately cannot ship to your location at this time

To inquire about shipping costs or future availability to other countries, email us at Contact@Snuggletreasures.com

Estimated Shipping Times

All shipping times exclude 1-3 days processing time.

Standard Kawaii Plushies & Snuggle Mystery Box - Shipping Times

Shipping Location	Estimated Shipping Time
United States	5-10 business days
Canada	5-10 business days
United Kingdom	5-10 business days
Germany	5-10 business days
Australia	5-10 business days
France	5-10 business days
Netherlands	5-10 business days
Sweden	5-15 business days
Singapore	5-10 business days
Japan	5-10 business days
South Korea	5-10 business days
Hong Kong	5-10 business days

(Excludes 1-3 days processing time)

Custom Plush (Snuggle Creations™) - Total Timeline

Shipping Location	Total Estimated Time
United States	3-6 weeks
Canada	3-7 weeks
United Kingdom	3-6 weeks
Germany	3-6 weeks
Australia	3-6 weeks
France	3-6 weeks
Netherlands	3-6 weeks
Sweden	3-7 weeks
Singapore	3-6 weeks
Japan	3-6 weeks
South Korea	3-6 weeks
Hong Kong	3-6 weeks

Breakdown:

• Production: 2-4 weeks

• Processing: 1-3 days

• Shipping: 5-10 business days

Please Note:

• These are estimated times and not guarantees

• Actual delivery times may vary due to customs clearance, holidays, or carrier delays

• Peak seasons (holidays) may extend shipping times

• Remote areas may require additional transit time

Peak Season and High Demand Periods

During peak shopping seasons and holidays, shipping times may be extended:

Peak Seasons:

• Black Friday / Cyber Monday (late November)

• Christmas / Holiday Season (December - early January)

• Valentine’s Day (February)

• Easter (March/April)

• Back to School (August/September)

Expected Delays During Peak Seasons:

• Processing times may extend by an additional 2-5 business days

• Shipping times may extend by an additional 3-7 business days

• Customs clearance may take longer

• Carrier volume may cause delays

High Demand for Custom Plush:

• During periods of high demand, custom plush production times may extend by an additional 1-2 weeks

• We will notify you via email if your order will experience extended production time

• We appreciate your patience as we maintain our quality standards

Recommendations:

• Order 6-8 weeks in advance during peak seasons

• Check our website for current production time estimates

• Consider standard plushies or mystery boxes if you need faster delivery

Shipping Origin

Our parcels are shipped from Asia, which helps us:

• Keep shipping costs low

• Offer free or low-cost tracked shipping to select countries

• Maintain competitive pricing on our products

This does not affect the quality or safety of your items, and all orders include full tracking information.

Tracking Your Order

Tracking Information

As soon as your parcel is dispatched, you will receive:

• Email notification confirming shipment

• Tracking number

• Direct tracking link to monitor your package

You can track your order by:

• Clicking the tracking link in your shipment confirmation email

• Visiting the carrier's website and entering your tracking number

• Checking your order status at https://www.17track.net/en and inserting the tracking number you received via email

Tracking Updates

You will receive email notifications at key points:

• Order confirmed and payment received

• Order processed and shipped (includes tracking link)

• Package in transit (periodic updates)

• Package out for delivery

• Package delivered

Multiple Packages

Orders with multiple items may arrive in more than one package. We may split your order into multiple parcels to:

• Ensure the safety of your items during transit

• Prevent delays caused by customs

• Ship available items immediately while others are being prepared

If your order ships in multiple packages:

• You will receive separate tracking numbers for each package

• All tracking information will be sent to your email

• Packages may arrive on different days

Import Duties, Taxes & Customs

Import Duties and Taxes

For most countries, our parcels are delivered successfully without you incurring any customs fees, import taxes, or duties. We handle customs documentation and fees to ensure smooth delivery to your door.

If You Receive a Customs Notice

⚠️ STOP - This may be a scam!

• Do NOT pay the fee immediately

• Email us immediately at Contact@Snuggletreasures.com with your order number, photo or details of the customs notice, and your tracking number

• We will verify if the charge is legitimate

Important:

• Legitimate customs fees are rare for our shipments

• Scammers sometimes send fake customs notices

• We will help you determine if a notice is legitimate

• If a legitimate fee applies, we will work with you to resolve it

Customer Responsibility (Certain Countries)

For international orders, please note:

• In rare cases, customs duties, import taxes, and fees may be imposed by your country

• These fees (if applicable) are the customer’s responsibility

• These fees are NOT included in your order total

• These fees are NOT refundable

• Refusal to pay customs fees may result in your package being returned to us (reshipment fees will apply)

Countries where customs fees are more common:

• Australia (for orders over AUD $1,000)

• United Kingdom (for orders over £135)

• Germany (for orders over €150)

• France (for orders over €150)

If you have questions about potential customs fees in your country, please contact us before placing your order.

Delivery Instructions

Ensuring Successful Delivery

To ensure your package is delivered successfully:

✔ Provide accurate shipping information:

• Complete street address (no PO boxes for large items)

• Apartment, suite, or unit number (if applicable)

• Correct postal/ZIP code

• Valid phone number (for carrier contact if needed)

✔ Be available to receive your package:

• Check tracking updates for estimated delivery date

• Be home during delivery hours if signature is required

• Provide delivery instructions (e.g., “Leave at side door”)

✔ Monitor your email:

• Shipping updates will be sent via email

• Carrier may email you directly for delivery coordination

Failed Delivery Attempts

If you’re not home when delivery is attempted:

Option 1: Arrange Redelivery

• Contact your local post office or courier

• Schedule a redelivery for a convenient time

• Some carriers allow you to reschedule online via tracking link

Option 2: Pickup at Post Office/Carrier Facility

• Check for a delivery notice left at your address

• Bring valid ID to the post office or carrier facility

• Pick up your package within the timeframe specified on the notice

Option 3: Authorize Someone Else

• Arrange for a trusted person to receive the parcel on your behalf

• Leave delivery instructions with the carrier

• Some carriers allow you to authorize neighbors or building management

Important:

• Most carriers attempt delivery 2-3 times before returning the package

• If all delivery attempts fail, the package will be returned to us

• You will be responsible for reshipment fees (see Returned Parcels section)

Delivery Confirmation Methods

All packages are delivered with confirmation to ensure safe delivery. Carriers may use various confirmation methods:

• Signature confirmation (required for high-value orders over $200)

• GPS delivery verification (precise location tracking)

• Delivery photo documentation (photo of package at your door)

• Digital signature collection (electronic signature capture)

• Contactless delivery (delivery without in-person contact, photo confirmation)

For high-value custom plush orders:

• Signature confirmation may be required

• This ensures your package is delivered to you personally

• You or an authorized person must be present to sign

Package Safety and Security

Shared Locations

We are not responsible for lost or stolen parcels when delivering to:

• Shared apartment buildings without secure mail rooms

• Business addresses (shops, restaurants, offices)

• Post office general delivery

• Military bases

• College dorm mailrooms

• Any location where multiple people have access to deliveries

For deliveries to shared locations:

• We recommend requiring signature confirmation (available at checkout)

• Consider having the package held at the carrier facility for pickup

• Provide specific delivery instructions (e.g., “Deliver to front desk”)

Preventing Package Theft

To protect against package theft:

• Install a doorbell camera or security camera

• Use a secure delivery box or locker

• Have packages delivered to your workplace

• Arrange to be home on delivery day

• Ask carrier to hold package for pickup

• Request that carrier deliver to a specific location (back door, garage, etc.)

If your package is stolen after being marked as delivered:

• Report the theft to local police

• File a report with the shipping carrier

• Contact us within 48-72 hours (see Lost, Stolen, or Missing Parcels section)

Lost, Stolen, or Missing Parcels

Reporting Missing Parcels

If your parcel is marked as delivered but you haven’t received it:

Step 1: Wait 1-2 Business Days

• Carriers sometimes mark packages as delivered prematurely

• Your package may arrive within the next 1-2 business days

• Check tracking for updates

Step 2: Check Thoroughly

• All entrances, porches, and side doors

• Mailbox or parcel lockers

• With neighbors or building management

• With household members who may have brought it inside

Step 3: Contact the Carrier

• Call your local post office or courier

• Provide your tracking number

• Ask them to investigate the delivery location

Step 4: Contact Us (Within 48-72 Hours)

• Please reach out to our support team within 48-72 hours of the “delivered” status for fastest resolution

• Email: Contact@Snuggletreasures.com

• Subject: “Missing Package - Order #[Your Order Number]”

• Include: Order number, Tracking number, Confirmation that you checked all locations, Confirmation that you contacted the carrier

Important: Early reporting helps us investigate more effectively with the carrier. While we accept reports up to 15 days after delivery, contacting us within 48-72 hours gives us the best chance to locate your package quickly.

Investigation Timeline

Report missing parcels within 15 days of your parcel being marked as delivered.

• Investigating your parcel beyond this timeframe may be challenging for the postal service

• We may be unable to offer a complimentary reshipment or refund if you contact us after 15 days

• Early reporting helps us resolve the issue faster

Resolution

After investigating with the shipping carrier, we will offer one of the following:

• Option 1: Send a free replacement (one-time courtesy for uninsured orders)

• Option 2: Issue a full refund

• Option 3: Provide store credit for a future purchase

The resolution option depends on: results of the carrier investigation, product availability, and your preference.

Delayed Parcels

What Causes Delays?

Shipping delays can occur due to:

• Customs clearance (international orders)

• Weather conditions (storms, snow, natural disasters)

• High shipping volume (holidays, peak seasons)

• Carrier operational issues

• Incorrect or incomplete address

• Remote delivery location

Reporting Delayed Parcels

If your parcel is experiencing delays beyond the estimated delivery time:

• Check your tracking information - Often provides explanation for delays

• Contact the shipping carrier - They can provide the most current information

• Email us if the delay extends beyond 60 days from your order date

To report a delayed parcel:

• Email: Contact@Snuggletreasures.com

• Subject: “Delayed Package - Order #[Your Order Number]”

• Include: Order number, Tracking number, Number of days since shipment, Any carrier updates you’ve received

Delay Resolution

You have 15 days to report any missing parcels after 60 days from the original order date. We will:

• Investigate with the shipping carrier

• Track down your package location

• Provide updates on the expected delivery

• Offer a replacement or refund if the package is confirmed lost

Please note:

• We cannot control shipping carrier operations or customs processes

• Delays do not automatically qualify for refunds

• We will work with you to find the best solution

Returned Parcels

Why Packages Are Returned

Packages may be returned to us due to:

• Incorrect or incomplete shipping address provided at checkout

• Failed delivery attempts (customer unavailable)

• Unclaimed package at post office (customer didn’t pick up)

• Refused delivery by customer

• Customs issues or unpaid customs fees

Reshipment Process

If your package is returned to us, you must email us within 30 days of your original purchase date.

• Email: Contact@Snuggletreasures.com

• Subject: “Returned Package Reshipment - Order #[Your Order Number]”

• Include: Order number, Reason package was returned (if known), Correct shipping address for reshipment, Phone number for carrier contact

Reshipment Fees

The following reshipment fees apply:

Original Order Value	Reshipment Fee
Orders under $100	$30
Orders $100-$200	$50
Orders over $200	$80

Important Notes:

• Reshipment fees cover handling, repackaging, and shipping costs

• These fees apply even if your original order qualified for free shipping

• Reshipment must be requested within 30 days of original purchase

• After 30 days, standard return policy applies (10% restocking fee for refund)

When We Are NOT Responsible

We are NOT responsible for refunds if:

• The shipping address provided at checkout was incorrect

• The shipping address was incomplete (missing apartment number, etc.)

• The address is a non-residential address requiring business delivery

• You moved addresses after placing the order and didn’t notify us

• You didn’t respond to our address verification emails

• You refused delivery

• You didn’t pick up the package from the post office within the allowed timeframe

Customer Responsibility:

• Double-check your shipping address before completing checkout

• Update your address if you move after placing an order

• Respond to carrier delivery notices promptly

• Pick up packages from the post office within the timeframe specified

Special Occasions and Time-Sensitive Deliveries

No Delivery Guarantees

We cannot guarantee that your order will arrive in time for any special occasion, including:

• Birthdays

• Holidays (Christmas, Valentine’s Day, etc.)

• Anniversaries

• Weddings or events

• Gift-giving deadlines

Recommendations for Time-Sensitive Orders

If you need your order by a specific date:

• Standard plushies & mystery boxes: Order at least 2-4 weeks before your date

• Custom plush: Order at least 5-8 weeks before your date

• International orders: Add an extra 1-2 weeks

• Choose expedited shipping (if available at checkout)

• Track your package closely and contact the carrier if delays occur

• Have a backup plan in case of unexpected delays

Missed Delivery for Special Occasions

If your order arrives late and misses your special occasion:

• You may still return it within 30 days of delivery (standard return policy applies)

• Customer is responsible for return shipping costs

• No special compensation is provided for late delivery

• We are not liable for disappointment or inconvenience caused by shipping delays

Our commitment:

• We process orders as quickly as possible

• We ship with reliable carriers

• We provide accurate tracking information

• We investigate delays when reported

However, we cannot control shipping carrier operations, customs processes, or unforeseen circumstances.

Address Accuracy and Verification

Customer Responsibility

It is the customer’s responsibility to ensure the accuracy of all shipping details, including:

• Complete street address

• Apartment, suite, unit, or building number

• City and state/province

• Postal code or ZIP code

• Country

• Phone number for carrier contact

Address Verification

In instances where we anticipate delivery issues, we may contact you via email to verify your shipping address. This may occur if:

• The address appears incomplete

• The address format is unusual

• The address cannot be validated by the carrier

• Previous deliveries to the area have failed

• The order is high-value

Please respond to address verification emails within 24 hours to avoid processing delays.

Address Changes

After your order is placed:

• Within 1 hour: Email us immediately to change the address (subject to 5% processing fee if order is being processed)

• After 1 hour but before shipment: We will attempt to update the address, but cannot guarantee success

• After shipment: Address changes are not possible. Contact the carrier directly to request a reroute (carrier fees may apply)

• Email for address changes: Contact@Snuggletreasures.com

• Subject: “Address Change - Order #[Your Order Number]”

Packaging and Product Safety

Secure Packaging

All Snuggle Treasures products are carefully packaged to ensure they arrive in perfect condition:

Standard Kawaii Plushies:

• Individually wrapped in protective plastic

• Placed in padded envelopes or boxes

• Sealed securely to prevent damage

Snuggle Mystery Box:

• Securely packaged with protective materials

• Placed in sturdy boxes to protect contents

• Sealed to prevent damage during transit

Custom Plush (Snuggle Creations™):

• Extra protective wrapping

• Placed in sturdy boxes with padding

• Quality-checked before packaging

Damaged Packaging Upon Arrival

If your package arrives with damaged external packaging:

• Take photos of the damaged packaging before opening

• Inspect the contents carefully for any damage

• If the product is damaged, follow the process in our Refund and Return Policy

• Report damage within 14 days of delivery

We will:

• Provide a replacement at no cost (if damage is due to shipping)

• Investigate with the carrier

• File a claim on your behalf

Product Availability

Inventory and Stock

We maintain excellent inventory levels for our standard kawaii plushies and mystery boxes. However, occasionally items may become temporarily unavailable due to:

• High demand during peak seasons

• Manufacturing delays

• Fabric or material shortages

• Popular items selling out faster than expected

Out of Stock Notification

If an item you ordered becomes unavailable after you place your order, we will contact you promptly within 24-48 hours. Your options:

• Wait for restock - We’ll notify you when the item is available again (typically 2-4 weeks)

• Select an alternative - Choose a different plushie of equal or greater value

• Receive a full refund - We’ll process your refund immediately

We will:

• Contact you via email with all available options

• Hold your order for 48 hours while you decide

• Provide an estimated restock date if available

• Offer comparable alternative products

Custom Plush Availability

Custom plush orders are always available as they are made-to-order specifically for you. However, production may be affected by:

• Fabric availability (specific colors or textures may be temporarily unavailable)

• Production capacity during peak seasons

• Complex design requirements

If your custom plush order will be affected:

• We will notify you within 24-48 hours of order placement

• We will provide alternative fabric/color options if needed

• We will give you an updated production timeline

• You can cancel for a full refund if the changes don’t meet your needs

Contact Information

Shipping Questions and Support

For any questions regarding shipping, tracking, or delivery:

• Email: Contact@Snuggletreasures.com

• Website: www.SnuggleTreasures.com

Include in your email:

• Order number

• Tracking number (if available)

• Detailed description of your issue

• Any relevant photos

Response Times

Inquiry Type	Response Time
Email inquiries	Within 48 hours (business days)
Shipping issues	Priority response within 24 hours
Missing/delayed packages	Within 24-48 hours

Subject Line Examples

For faster service, use these subject lines:

• “Tracking Question - Order #[Number]”

• “Missing Package - Order #[Number]”

• “Delayed Delivery - Order #[Number]”

• “Address Verification - Order #[Number]”

• “Customs Question - Order #[Number]”

Policy Updates and Changes

Right to Modify

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting to our website. We will notify you of material changes by:

• Updating the “Last Updated” date at the top of this policy

• Posting a notice on our website

• Sending an email to account holders (for significant changes)

Shipping Delays During Peak Seasons

During peak shopping seasons (Black Friday, Cyber Monday, Christmas, etc.):

• Processing times may be extended by 1-3 additional business days

• Shipping times may be longer due to carrier volume

• We will post notices on our website about expected delays

• We recommend ordering earlier than usual for time-sensitive gifts

Summary - Key Shipping Information

Category	Detail	Information
Processing Times	Standard Plushies & Mystery Box	1-3 business days
	Custom Plush	2-4 weeks production + 1-3 days processing
	Peak seasons	May add 2-5 business days
Shipping Times	Standard Plushies & Mystery Box	5-15 business days (depending on location)
	Custom Plush	5-10 business days
Shipping Costs	Standard Plushies & Mystery Box	Free or low-cost to most countries
	Custom Plush	Fees may apply (shown at checkout)
	Calculated	At checkout before payment
Countries	Total Countries	12 countries worldwide
Tracking	Provided	For all orders via email
	Multiple packages	May have separate tracking numbers
Delivery Confirmation	Signature required	For orders over $200
	Other orders	GPS, photo, or digital signature
Reporting Deadlines	Missing packages	Contact us within 48-72 hours (up to 15 days)
	Delayed packages	After 60 days, report within 15 days
	Returned packages	Request reshipment within 30 days
Reshipment Fees	Under $100	$30
	$100-$200	$50
	Over $200	$80
Customs	Usually	Handled by us (no fees for customers)
	If you receive notice	Contact us immediately
Contact	Email	Contact@Snuggletreasures.com
	Response time	24-48 hours

© 2026 Snuggle Treasures Co. LLC. All Rights Reserved.

This Shipping Policy is part of our Terms and Conditions. By placing an order, you agree to this policy.

Last Updated: February 12, 2026