Privacy Policy

Snuggle Treasures Co. LLC

Last Updated: February 13, 2026

Welcome to Snuggle Treasures

Snuggle Treasures Co. LLC ("Snuggle Treasures," "we," "us," or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, create an account, upload custom artwork for Snuggle Creations™, or interact with our services.

This Privacy Policy applies to information collected through:

• Our website (www.snuggletreasures.com)
• Email communications
• Text messaging (SMS)
• Custom artwork submissions
• Customer service interactions
• Social media platforms
• Other online or offline interactions related to Snuggle Treasures

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

IMPORTANT: You must be 18 years of age or older to make purchases on our website. By using our services, you confirm that you are at least 18 years old.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us, including but not limited to:

Contact Information:

• Full name
• Email address
• Phone number
• Shipping address
• Billing address

Account Information:

• Username
• Password (stored securely using encryption)
• Account preferences
• Order history
• Wishlist and saved items

Order Information:

• Products purchased (Standard Kawaii Plushies, Snuggle Mystery Package, Snuggle Creations™)
• Order history and tracking information
• Gift recipient details (if applicable)
• Priority Production selections
• Shipping preferences

Payment Information:

• Payment details required to complete transactions
• Payment information is processed securely through our third-party payment processors: Stripe, PayPal, and Sezzle
• We do NOT store full payment card details on our servers
• Payment processors may collect additional information in accordance with their own privacy policies

Custom Plush (Snuggle Creations™) Submissions:

• Artwork, drawings, or images you upload
• Design specifications and preferences
• Size and color selections
• Approval option selections
• Progress photo feedback
• Copyright and ownership confirmations

Communications:

• Messages sent via email, contact forms, or customer support
• Chat conversations
• Social media interactions
• Return/refund requests
• Photos and videos submitted for damaged item claims

Promotions & Surveys:

• Contest and giveaway entries
• Poll responses
• Survey feedback
• Product reviews

You are responsible for ensuring the accuracy of the information you provide.

Automatically Collected Information

When you visit our website, we automatically collect certain information through our e-commerce platform (Shopify) and analytics tools, including:

Technical Information:

• IP address
• Browser type and version
• Device type and operating system
• Screen resolution
• Time zone setting

Usage Information:

• Pages visited and time spent on each page
• Referring website or search terms
• Click patterns and navigation paths
• Shopping cart activity (including abandoned carts)
• Product views and searches

Location Information:

• General location data based on IP address
• Shipping country (limited to our 12 supported countries)

This information does not directly identify you but helps us improve website performance, security, and user experience.

Cookies and Tracking Technologies

Snuggle Treasures uses cookies, web beacons, pixels, and similar technologies to:

Essential Cookies (Required):

• Enable core website functionality
• Maintain shopping cart contents
• Authenticate user sessions
• Remember user preferences
• Process secure transactions

Performance Cookies:

• Analyze website traffic and performance
• Track page load times
• Monitor error reports
• Improve site speed and reliability

Functional Cookies:

• Remember your preferences
• Store language and currency settings
• Maintain login status
• Personalize your experience

Marketing Cookies (Optional):

• Track abandoned cart activity
• Display relevant product recommendations
• Measure marketing campaign effectiveness
• Enable retargeting advertisements

Cookie Management

You can control or disable cookies through your browser settings:

• Most browsers allow you to refuse cookies
• You can delete cookies already stored on your device
• Please note that disabling essential cookies may limit certain features of the website

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies and may collect:

• Your IP address (anonymized)
• Browsing behavior and patterns
• Device and browser information
• Geographic location (country/city level)

You can learn more about Google's data practices through Google's Privacy Policy and opt out using the Google Analytics Opt-out Browser Add-on.

Third-Party Tracking

• Facebook Pixel (if you use our social media features)
• Payment processor analytics (Stripe, PayPal, Sezzle)
• Shopify analytics and reporting tools

How We Use Your Information

We use the information we collect for legitimate business purposes, including:

Order Fulfillment & Customer Service

• Process and fulfill orders for Standard Kawaii Plushies, Snuggle Mystery Package, and Snuggle Creations™
• Create custom plush from your submitted artwork
• Deliver products and gifts to the 12 countries we ship to
• Manage returns, refunds, and exchanges according to our Return Policy
• Process Priority Production upgrades
• Respond to customer inquiries and support requests within 24-48 hours
• Investigate damaged, incorrect, or missing items
• Handle reshipment requests for returned packages

Account Management

• Create and maintain user accounts
• Authenticate user access and prevent unauthorized access
• Store order history and preferences for future purchases
• Manage wishlist and saved items
• Process account deletion requests

Communication

Transactional Communications (Cannot Opt Out):

• Order confirmations
• Shipping updates and tracking information
• Delivery notifications
• Return/refund status updates
• Account security alerts
• Policy changes and important service notices

Customer Service Communications:

• Respond to messages and inquiries
• Provide support for returns and exchanges
• Send RMA (Return Merchandise Authorization) numbers
• Update you on investigation status for missing/damaged items

Marketing (With Your Consent - You Can Opt Out)

• Send promotional emails and newsletters
• Notify you about special offers and discounts
• Announce new products and seasonal promotions
• Send abandoned cart reminders
• Conduct surveys and request feedback
• Invite you to participate in contests and giveaways

You may opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Replying STOP to SMS messages
• Contacting us at Contact@snuggletreasures.com
• Updating your account preferences

Website Improvement & Analytics

• Analyze user behavior and preferences
• Improve website design and functionality
• Optimize product offerings and inventory
• Enhance customer experience
• Identify and fix technical issues
• Prevent fraud and security threats

Custom Plush (Snuggle Creations™) Specific Uses

• Review submitted artwork for production feasibility
• Create custom plush products based on your designs
• Send progress photos for approval (if selected)
• Store artwork securely during production process
• Verify copyright and ownership claims
• Process Priority Production requests

Text Message (SMS) Marketing

SMS Opt-In and Consent

If you opt in to receive SMS messages from Snuggle Treasures:

What You'll Receive:

• Promotional messages and special offers
• Order updates and shipping notifications
• Cart reminder messages
• Exclusive SMS-only deals

Your Rights:

• Consent is NOT a condition of purchase
• Message and data rates may apply (check with your carrier)
• Message frequency varies (typically 2-4 messages per month for marketing)
• You may opt out at any time by replying STOP
• Reply HELP for assistance
• Supported carriers include major U.S. carriers and their affiliates

Privacy Protection:

• SMS opt-in data and consent information is NEVER shared with third parties for their marketing purposes
• We only share SMS data with our SMS service provider for message delivery
• Your phone number is stored securely and used only for authorized purposes

To Opt Out:

• Reply STOP to any SMS message from us
• You'll receive a one-time confirmation message
• No further messages will be sent unless you opt in again

Information Sharing and Disclosure

We do NOT sell your personal information to third parties.

We may share information only in the following circumstances:

Service Providers and Business Partners

We share information with trusted third-party providers who assist with:

E-Commerce Platform:

• Shopify Inc. — Website hosting, shopping cart functionality, order management

Payment Processing:

• Stripe — Credit/debit card processing, fraud prevention
• PayPal — PayPal payments and guest checkout
• Sezzle — Buy Now Pay Later (BNPL) installment payments

Shipping and Fulfillment:

• Shipping carriers (USPS, UPS, FedEx, DHL, etc.)
• Fulfillment centers and warehouses
• International shipping partners for our 12 supported countries

Communication Services:

• Email service providers (for order confirmations and newsletters)
• SMS service providers (for text messaging)
• Customer support platforms

Analytics and Performance:

• Google Analytics (website analytics)
• Shopify Analytics (e-commerce insights)
• Marketing analytics tools

Important Note: Some service providers act as independent data controllers under their own privacy policies. Please review their respective privacy policies for information about how they handle your data.

These providers are contractually required to:

• Protect your information using industry-standard security measures
• Use information only for authorized purposes
• Not sell or share your data with other parties
• Comply with applicable data protection laws

Legal Requirements and Protection

• Comply with subpoenas, court orders, or government requests
• Protect our legal rights and property
• Prevent fraud, security threats, or illegal activity
• Protect the safety of users, employees, or the public
• Enforce our Terms and Conditions, Return Policy, or other agreements
• Investigate violations of our policies

Business Transfers

• Your information may be transferred as part of that transaction
• You will be notified via email and/or prominent website notice
• The successor entity will be bound by this Privacy Policy
• You will have the opportunity to opt out if you disagree with the transfer

With Your Consent

• Sharing order details with gift recipients
• Posting product reviews or testimonials (with your approval)
• Participating in partner promotions or collaborations

Data Security

We take your data security seriously and implement multiple layers of protection:

Technical Security Measures

Encryption:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure payment processing through PCI-DSS compliant processors
• Encrypted storage of sensitive account information

Access Controls:

• Restricted access to personal data (need-to-know basis only)
• Multi-factor authentication for employee accounts
• Regular access audits and reviews

Infrastructure Security:

• Secure hosting through Shopify's enterprise-grade servers
• Regular security updates and patches
• Firewalls and intrusion detection systems
• DDoS protection and monitoring

Organizational Security Measures

• Employee training on data protection and privacy
• Confidentiality agreements with all staff and contractors
• Background checks for employees with data access
• Incident response and data breach procedures

Limitations

• No method of data transmission over the internet is 100% secure
• No electronic storage system is completely impenetrable
• We cannot guarantee absolute security despite our best efforts
• You are responsible for maintaining the confidentiality of your account password

If a data breach occurs:

• We will notify relevant supervisory authorities within 72 hours where required by law, and affected users without undue delay
• We will provide details about the breach and steps we're taking
• We will offer guidance on how to protect yourself
• We will report to relevant authorities as required

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

Retention Periods

Active Customer Data:

• Account information: Retained while account is active + 7 years after last activity
• Order history: Retained for 7 years for tax and legal compliance
• Custom artwork (Snuggle Creations™): Retained for 2 years after order completion
• Email marketing lists: Retained until you unsubscribe
• SMS opt-in data: Retained until you opt out

Inactive Accounts:

• Accounts with no activity for 3+ years may be deleted after notification
• You can request account deletion at any time

Legal and Compliance:

• Financial records: 7 years (tax law requirements)
• Legal disputes: Until resolution + applicable statute of limitations
• Fraud prevention: As long as necessary to prevent repeat offenses

Secure Deletion

• Data is securely deleted or permanently anonymized
• Backups are purged according to retention schedules
• Third-party service providers are instructed to delete data

You can request early deletion by contacting us at Contact@Snuggletreasures.com

Children's Privacy

Snuggle Treasures Co. LLC does not knowingly collect personal information from children under the age of 16. Purchases must be made by individuals 18 years or older.

• You must be 18 years or older to make purchases on our website
• Our products may be suitable for children, but purchases must be made by adults
• If you believe we have collected information from a child under 16, please contact us immediately
• We will promptly delete any data from minors upon verification

Parents and Guardians: If you discover that a child under 16 has provided us with personal information, please contact us at Contact@Snuggletreasures.com so we can remove it.

Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or services, including:

• Payment processors (Stripe, PayPal, Sezzle)
• Shipping carriers
• Social media platforms (Facebook, Instagram, TikTok, etc.)
• Product review platforms
• Marketing partners

Important:

• We are NOT responsible for the privacy practices or content of third-party websites
• Third-party sites have their own privacy policies and terms
• We encourage you to review their privacy policies before providing any information
• Our Privacy Policy does not apply to third-party services

International Users and Data Transfers

Countries We Ship To

• 🇺🇸 United States
• 🇨🇦 Canada
• 🇬🇧 United Kingdom
• 🇩🇪 Germany
• 🇦🇺 Australia
• 🇫🇷 France
• 🇳🇱 Netherlands
• 🇸🇪 Sweden
• 🇸🇬 Singapore
• 🇯🇵 Japan
• 🇰🇷 South Korea
• 🇭🇰 Hong Kong

Data Transfers

• Your information may be transferred to and processed in the United States or other countries
• These countries may have different data protection laws than your country of residence
• Our servers are primarily located in the United States (via Shopify)
• By using our services, you consent to such international transfers

For users in the European Economic Area (EEA) and United Kingdom:

• We rely on appropriate safeguards for data transfers, including Standard Contractual Clauses
• Your data is protected in accordance with GDPR requirements
• You have specific rights outlined in the "Your Privacy Rights" section below

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

General Rights (All Users)

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out of Marketing: Unsubscribe from promotional emails and SMS messages at any time
• Object to Processing: Object to certain uses of your information
• Data Portability: Request your data in a structured, machine-readable format

European Union (GDPR) Rights

• Right to restrict processing
• Right to object
• Right to withdraw consent
• Right to lodge a complaint

California Privacy Rights (CCPA/CPRA)

• Right to Know
• Right to Delete
• Right to Opt-Out
• Right to Non-Discrimination
• Right to Correct
• Right to Limit Use of Sensitive Information

Canada Privacy Rights (PIPEDA)

• Right to access your personal information
• Right to challenge accuracy
• Right to withdraw consent
• Right to file a complaint

How to Exercise Your Rights

Email: Contact@Snuggletreasures.com

Subject Line: "Privacy Rights Request"

• Your full name and email address
• The specific right you wish to exercise
• Sufficient detail for us to locate your information
• Proof of identity (if required)

Response Timeline:

• We will respond within 30 days
• We may request verification
• Some requests may have legal limitations

California Do Not Track Disclosure

Our website does not currently respond to "Do Not Track" (DNT) signals from browsers.

Changes to This Privacy Policy

• Changes in business practices
• Legal requirements
• Improvements
• User feedback

When we make changes:

• The "Last Updated" date will be revised
• Changes will be posted on the website
• Major changes may be emailed
• Continued use means acceptance

Contact Us

Email: Contact@Snuggletreasures.com

Phone: +1 307 443 5772

Snuggle Treasures Co. LLC
30 N Gould St Ste R
Sheridan, Wyoming 82801
United States

Website: https://www.snuggletreasures.com 

For Privacy-Specific Inquiries, use subject lines:

• "Privacy Policy Question"
• "Privacy Rights Request"
• "Data Deletion Request"
• "GDPR Request"
• "CCPA Request"

Response Time: We aim to respond as promptly as possible, typically within 1–3 business days.

Summary - Privacy at a Glance

What We Collect	Why We Collect It
Contact & account information	Process orders, create accounts, provide customer service
Payment information	Process transactions (via Stripe, PayPal, Sezzle)
Custom artwork (Snuggle Creations™)	Create personalized custom plush products
Shipping information	Deliver orders to 12 supported countries
Photos/videos	Process return and damage claims
Browsing data & cookies	Improve website, analyze traffic, personalize experience
Marketing consent	Send promotional emails and SMS (opt-in only)

Your Rights

• Access your data
• Correct inaccurate data
• Delete your data
• Opt out of marketing
• File a complaint

We Do NOT

• Sell your personal information
• Share data for third-party marketing
• Collect data from children under 16
• Store full payment card details

We DO

• Use secure encryption (SSL)
• Partner with trusted service providers
• Comply with GDPR, CCPA, PIPEDA
• Retain data only as long as necessary

© 2026 Snuggle Treasures Co. LLC. All Rights Reserved.

This Privacy Policy is part of our Terms and Conditions. By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Last Updated: February 13, 2026